SHIPPING POLICY

We ship using secure couriers in unmarked packages.

Shipping within Ireland and UK

• Standard Shipping :
  • Free for all orders over €70 and a €5.90 flat fee for any orders under €70 within Ireland.
  • Average transit time is 3-6 business days, but could take up to 10 business days until the first delivery attempt.
  • We do not guarantee shipping times for Standard Shipping.
• Expedited Shipping:
  • Customer pays shipping based on the weight of the package.
  • Average transit time is  2-5 business days until first delivery attempt.
  • We do not guarantee shipping times for Expedited Shipping.

Shipping to EUROPE

• Standard Shipping:
  • Customer pays a flat €11.90 shipping fee.
  • Standard shipping is the only option for these destinations.
  • Your package is not subject to customs declaration.
  • We do not guarantee shipping times to these destinations.

Shipping outside of the EU, including the UK:

• International Shipping fees are paid by the customer based on destination and weight of the package.
• There is no average shipping transit time for international shipping as it varies from country to country.
• The customer is responsible to pay any customs fees or tariffs incurred by the destination country.
• Depending on the country of destination and varying regulations, some packages can take several weeks to clear customs.   If your tracking shows a delay in customs, please contact them directly to see what they need.    We are happy to provide additional product information to customs upon request.
• We can not guarantee that all packages will be cleared by customs and reach their destination.
• We can not guarantee shipment times outside of Europe
• Countries we don’t currently ship to:
  • Australia, Bahamas, Bermuda, Bolivia, Brazil, Bonaire, Botswana, Brunei, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Cook Islands, Curacao, Ecuador, Fiji, French Polynesia, Gambia, Guinea-Bissau, Guyana, Honduras, Hong Kong, Iceland, India, Iran, Israel, Ivory Coast/Côte d’Ivoire, Jamaica, Japan, Kosovo, Kuwait, Laos, Lebanon, Libya, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mauritania, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Saba, Samoa, Senegal, Singapore, Sint Eustatius, Slovakia, Somalia, South Africa, South Sudan, Spain , Sri Lanka, Suriname, Swaziland/Eswatini, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe

For any specific questions on shipping, please contact our customer care team at info@gaiatantra.com for further information.

OPTIONAL SHIPPING WARRANTY

Customers may be offered the option to purchase a Shipping Warranty at checkout.

If my shipment shows “Delivered” by the carrier, but I didn’t receive it, what should I do?

You would submit a claim for a lost package and we will send you a replacement or a refund. However, it may be a good idea to check with a neighbour if they may have received it in error.

How long after my purchase would a package be considered “lost in transit” for an address within the USA?

Most of our packages are shipped with USPS First Class and can take up to 10 days to deliver. If your shipment has been in transit for more than 10 days and there is no update on your delivery date, submit a claim and we will replace or refund your purchase.

What happens if my package is stolen?

If your package was stolen, we will send you a replacement or refund upon receipt of your claim. Please add in the notes if we should send your replacement package to a different address where you can receive packages with less risk for theft.

Does Gaia Tantra require a police report for stolen packages?

Yes, we do require a police report.

What should I do if I receive a damaged package?

Submit a claim within 24 hours of receiving the damaged goods along with a picture of the package and the damaged product. We will send you a replacement or a refund.

How do I submit a claim?

When you purchase Gaia Tantra’s order protection service, you will receive an email with a link to the claim submission page.

If you need assistance, please contact info@gaiatantra.com

How long will it take to process my claim?

Your claim will be reviewed and processed within 2-3 business days. Please include as much information as possible for faster processing. Contact us at info@gaiatantra.com if you have questions regarding your claim.

How long after my purchase would a package be considered “lost in transit” if it is not delivered to an address outside of Ireland or the EU?

International deliveries vary for different parts of the world, and can be anywhere from 2-6 weeks. Depending on the destination, your tracking may or may not continue showing detailed updates once the package has reached the border and been handed over to your regional or local postal service. Please contact us at Hello.essentials@gaiatantra.com if you are uncertain whether your package may be lost and you should submit a claim.